Complaints and Feedback - Illawarra Advocacy

Thank you for connecting with Illawarra Advocacy.

If you have any complaints or feedback regarding our work, please out this form and we endeavour to get back to you.

Anyone wishing to make a complaint against Illawarra Advocacy can speak to the Manager or staff member or alternatively fill in this form. All information is kept confidential. Please allow 14 days for a response.

If you do not wish to make a complaint directly to Illawarra Advocacy, you are welcome to make a complaint to the Complaints Resolution and Referral Service.

The Complaints Resolution and Referral Service is a free service for people with disability who are users of Australian Government funded: Disability Employment Services (DES); Australian Disability Enterprises (ADE); and/or Disability Advocacy services. You can make a complaint with them by either calling them at 1800 880 052 or through their website https://www.jobaccess.gov.au/stories/complaints-resolution-referral

Name(Required)

Mailing Address(Required)

Street Address Address Line 2 City State / Province / Region Post Code Country

Email(Required)

Contact Number(Required)

Would you like to involve a support person in making this complaint?(Required)

Yes

No

Support Person's Name(Required)

Support Person's Mailing Address(Required)

Street Address Address Line 2 City State / Province / Region Post Code Country

Support Person's Email(Required)

Support Person's Contact Number(Required)

Have you lodged a complaint with Illawarra Advocacy in the past?(Required)

Yes

No

Did this matter resolve?

Yes

No

Comments About That Lodged Complaint

Name of the Complaint(Required)

Details of the Complaint(Required)

Where the Incident Took Place and Date If Known(Required)

Who was involved? (List all persons involved and witnesses)(Required)

Name & Contact Details of the Witnesses(Required)

Have you discussed the matter with the person/s involved?(Required)

Yes

No

If yes, what was the outcome of the discussion? If no, is there a reason you cannot discuss the matter with the person involved?(Required)

How would you like your complaint to be resolved?(Required)

What action would you like the program to take in resolving the matter?(Required)

Additional Information / Supporting Documentation

Accepted file types: jpg, png, pdf, docx, doc, Max. file size: 128 MB.

Please attach copies of any documents or correspondence you have received regarding the complaint.

Complaints and Feedback Form